Terms of Service

Updated 17th January 2025.

This policy may be amended at any time, without notice. Any changes to this policy will not apply retrospectively. Future bookings will be subject to the terms of service at the point of booking.

Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before purchasing any online training courses from the Advance Water Training website (the “Service”) operated by Advance Water Training Ltd (“us”, “we”, or “our”).

 Agreement to Terms and Conditions

By purchasing our online training courses, you acknowledge that you have read, understood, and agreed to these Terms and Conditions

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

 1.      Online Courses

Our online training courses include the following:

EUSR National Water Hygiene Course

SHEA Water Training

 2.      Course Limitations

Each course has a maximum limit of 12 candidates per session.

 3.      Payment

Payment for the online courses must be made in full at the time of booking. We accept payment via credit card/debit card.

We can accommodate businesses looking to pay via purchase order, under the following terms:

·         A 50% deposit of the total order value is necessary to reserve the required number of spaces.

·         Outstanding balances must be paid, in full, no later than seven days before the scheduled date of training.

Please contact us via email, contact@advancewatertraining.com, and include the following details:

·         Company Name

·         Invoice Address

·         Contact Email

·         Course Name

·         Date/Time of Training

·         Number of Spaces Required

 Once received an Invoice will be issued to facilitate payment.

 4.      Cancellations, Refunds and Rescheduling

If you need to cancel your booking for any reason, please notify us as soon as possible prior to the scheduled course date. Cancellations, refunds and rescheduling are subject to our cancellation policy and can be found here: www.advancewatertraining.com/cancellation-policy

We will endeavour to be as flexible as possible when applying this policy, However, we are unable to offer refunds for candidates that fail to attend the training.

 5.      Course Content

The content of our training courses is provided for informational purposes only. We make no guarantees or warranties about the accuracy, completeness, or suitability of the content for any particular purpose.

 6.      Candidate information

 To complete registration for EUSR training courses and to facilitate the training, the following information is required for each candidate:

·         First Name

·         Last Name

·         Date of Birth

·         Mobile Number

·         Email Address

·         Digital Photo of Candidate (A headshot against a light-coloured background, with no headwear, except for religious purposes)

Candidates will need to bring a copy of ID (Photo of Passport/Driving Licence/Residence Permit) to the training session. The trainer will check this to ensure compliance with EUSR Identity Verification Policy.

This information will be used in accordance with our privacy policy and can be found here: http://www.advancewatertraining.com/privacy-policy

 7.      Course Information/Meeting links

Once the information detailed in Section 6 has been received:

Course joining instructions and meeting links will be emailed to candidates no later than seven days prior to the training date.

For bookings made less than seven days prior to scheduled course, please allow up to 24 hours for this information to be received.

For bookings made less than 24 hours prior to the training course, we will endeavour to get this information sent out as soon as possible.

We guarantee to get this information to you prior to the course start time. Joining information and meeting links will be sent out over the weekend where required.

 8.      Technical Requirements

 To participate in our online courses, you will need access to a computer or mobile device with a stable internet connection. It is your responsibility to ensure that your device meets the technical requirements for attending the course.

 9.      Training Etiquette

It is expected that candidates:

·         Arrive in a timely manner (ten minutes prior to the scheduled start time).

·         Be courteous and respectful

·         Refrain from using offensive language

·         Follow the trainer’s instructions

We reserve to right to remove any candidate that fails to comply with the above. Refunds will not be provided in the event of this circumstance.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

By visiting this page on our website: www.advancewatertraining.com/contact